Frequently Asked Questions

We accept cash in Peruvian soles and U.S. dollars, digital wallets (Plin and Yape), and major debit/credit cards including Visa, MasterCard, American Express and Diners Club. No surcharges on card payments — ever.

If you reserved via Booking.com, payment is handled directly at the hotel during your stay. We'll take care of everything smoothly at check-in.

Absolutely. If the online rate displays in U.S. dollars, you're welcome to pay in Peruvian soles at the exchange rate in effect on the day.

Yes. We issue a receipt (boleta) with your DNI or passport, and a tax invoice (factura) with RUC. If you need an invoice, please share your billing details in advance so we can issue it without delay.

No — cancellation is completely free, so you can adjust your plans without worry.

Deposits are non-refundable, but they don't disappear. Your deposit becomes a credit on your account, valid for 365 days, which you can put toward a future stay.

Check-in begins at 2:00 pm. Our team will be ready to welcome you and get you settled in as quickly as possible.

Check-out is by 12:00 noon. If you need a different time, let us know and we'll see what we can do based on availability.

Yes — we provide complimentary transfers from Iquitos Airport, 24 hours a day, 7 days a week. All we ask is that you send your flight details at least 24 hours before arrival so we can be there on time.

With less than 24 hours' notice the transfer is subject to availability and carries a S/ 30 fee. We'll always try our best and confirm as soon as possible.

Of course. Store your bags with us at no charge — before check-in or after check-out — and make the most of your time in Iquitos.

Yes. Early check-in is available from 5:00 am at 50% of the daily rate, subject to availability. Great if you're arriving on an early morning flight and want to rest right away.

Yes. You can stay until 6:00 pm for 50% of the daily rate, subject to availability. We recommend requesting it in advance so we can confirm.

Yes — every reservation includes our buffet breakfast, prepared fresh each morning to start your day right.

Breakfast is served from 6:00 to 9:30 am daily.

A spread of local Amazonian, Peruvian and international options — something for every palate and appetite.

Yes. We have vegetarian, vegan and gluten-free options. If you need something specific, just let us know when you arrive and we'll coordinate with our chef, subject to availability.

Yes. External guests are welcome at the buffet for S/ 15 per person, subject to seating capacity.

Yes — if you have an early morning ahead, we can arrange a takeaway breakfast. Just coordinate with reception the evening before.

Every room has air conditioning, a private bathroom with hot water, cable TV, an in-room safe, a hair dryer and electric mosquito repellers — everything for a comfortable, worry-free stay in the Amazon.

Yes — Bora Hotel is 100% smoke-free. Smoking inside the rooms is not permitted. A S/ 100 fine applies for violations.

Yes. Smokers can use our dedicated terrace on the 5th floor.

Our free WiFi runs at approximately 20–40 Mbps throughout the hotel — comfortably fast for remote work, streaming and video calls.

Yes. Aside from the desks in every room, you're welcome to use our restaurant as a co-working space between 10:00 am and 11:00 pm.

We're in a safe, patrolled neighborhood just 3 blocks (about 400 meters) from Iquitos's Plaza de Armas — within easy reach of restaurants, attractions and services.

The hotel has security cameras and a 24-hour front desk, so there's always someone available if you need anything.

The front doors are closed between midnight and 5:00 am, but our reception team can let you in at any time — just ring the bell when you get back.

Yes. We observe quiet hours from midnight to 6:00 am so all our guests can sleep well.

Yes. Adult visitors are welcome; they just need to present ID at reception when they arrive.

We don't accept pets. The only exception is certified service or guide animals.