1. Data Controller
The data controller for personal data collected on this website is INVERSIONES TURÍSTICAS RAYMONDI S.A.C., operator of Bora Hotel Iquitos (hereinafter, "the Hotel" or "the Company").
- Company: INVERSIONES TURÍSTICAS RAYMONDI S.A.C.
- Address: Antonio Raimondi N° 363, Iquitos, Loreto, Perú
- Email: [email protected]
- Phone: +51 945 572 732
2. Personal Data Collected
The Hotel may collect, through its website and online forms, the following categories of personal data:
Identification and contact data
Full name, email address, phone number, and possibly physical address (for example, for issuing receipts or shipments).
Preference data
Information about accommodation preferences, requested services, and any other information you voluntarily provide in comments or special requests.
Navigation data
IP address, browser type, operating system, language, access times and pages visited (through cookies or other analytics technologies).
Note: The Hotel does not collect sensitive personal data (such as health data, ethnic origin, political opinions, biometric data, etc.) through the website.
3. Purposes of Processing
Personal data collected will be processed by the Hotel only for the following legitimate purposes:
- Reservation and service management: Processing your room reservation requests or other hotel services, managing the contractual accommodation relationship, including payment, issuance of tax receipts, and coordination of special requests.
- Query handling: Responding to messages or requests sent through the contact form, email or other means offered on the site.
- Website administration: Monitoring site performance, analyzing navigation patterns and solving technical problems, with the aim of improving user experience.
- Sending promotional information: Sending promotions, special offers and news related to the Hotel by electronic means, only if we have your prior consent.
- Compliance with legal obligations: Complying with legal mandates applicable to the hotel sector, such as tax regulations, accounting obligations and guest records required by authorities.
- Protection of rights: Using personal data for the management of administrative or judicial procedures, and to ensure the security of facilities, customers and the website itself.
The Hotel will not use your personal data for purposes other than those described here without first obtaining your additional consent.
4. Legal Basis for Processing
In accordance with Law No. 29733 and its Regulations, the Hotel ensures that each processing of personal data has a valid legal basis:
- For reservation management and query handling, the legal basis is the execution of the contractual or pre-contractual relationship with the user.
- For website improvement, we rely on the legitimate interest of the Hotel in optimizing its digital services.
- For sending promotional communications, the basis is the explicit consent of the data subject.
5. Data Subject Rights (ARCO Rights)
In accordance with Peruvian Data Protection Law, you have the rights of Access, Rectification, Cancellation and Opposition regarding your personal data:
Access
You may request confirmation of whether we process your personal data and access the information we have.
Rectification
You have the right to request correction or update of your incomplete or inaccurate data.
Cancellation
You may request deletion of your data when no longer necessary for the purpose collected.
Opposition
You have the right to object to the processing of your data in specific situations.
How to exercise your rights?
To exercise your ARCO rights, contact us clearly stating your request and attaching a copy of your ID. We will respond within a maximum of 20 business days.
[email protected]6. Data Transfer to Third Parties
The Hotel does not sell or rent users' personal information. However, in certain cases it is necessary to share data with third parties:
- Service providers: Companies that provide us with support services (hosting, booking platform, payment gateway, etc.), contractually obligated to protect data confidentiality.
- Legal transfers: If a law or competent authority requires disclosure of certain personal data, we will comply with such regulations.
- International transfer: We guarantee an adequate level of data protection in the recipient country, equivalent to that provided by Peruvian legislation.
7. Use of Cookies
The website uses cookies to collect information about user activity on the page. Cookies are small text files stored in the browser.
You can configure your browser to block or delete cookies. Please note that some website features may be affected.
8. Security Measures
The Hotel has implemented technical, organizational and legal security measures to protect your personal data:
- Secure transmission: Our site has SSL/TLS encryption. The information you send travels encrypted.
- Protected storage: We keep data in secure operating environments with encryption mechanisms.
- Access control: Data access is restricted only to authorized personnel subject to confidentiality obligations.
- Prevention and detection: We have updated security software (firewalls, antivirus, intrusion detection systems).
9. Processing of Minors' Data
The services of this website are not directed at persons under 18 years of age. We do not deliberately collect personal information from minors. If you are a parent or guardian and believe your child has provided us with data without your consent, please contact us immediately to delete it.
10. Policy Updates
The Hotel reserves the right to modify this Privacy Policy when necessary. Any modification will be published on this same page. If changes are significant, we will notify users via email.
11. Inquiries and Contact
If you have questions or requests related to this Privacy Policy, contact us through: